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Engineer: Service Consultant at MTN GlobalConnect

📍 Location
Ghana, Ghana
⏰ Job Type
Full-Time
📅 Posted
June 08, 2026
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Job Description

Mission/ Core purpose of the Job


The role will be responsible for the development and implementation of Service Management processes for GlobalConnect Customers, providing them with regular reporting and ensuring that performance of Services provided exceeds the SLAs committed to them.


Understand customer requirements and participate in cross functional teams to resolve issues.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The Service Consultant will be accountable to achieve the following objectives:

  • Manage major escalations involving Customer situations and provide corrective action in such circumstances.

  • Produce SLA reports intended for Senior Management and customer’s consumptions as directed and required,

  • Identify, implement and manage client (external) service improvement initiatives with defined and measurable KPI’s.

  • Develop and...

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