Encargado De Proceso De Servicio

As a **Customer Service - Order Entry Specialist**, you will manage and support customer accounts by processing orders, providing timely and effective communication, and coordinating with various departments to ensure customer satisfaction.
This role focuses on delivering exceptional service to both internal and external clients, supporting sales growth, and ensuring adherence to the company's customer service policies and procedures.
**Responsibilities**:
**Order Processing**:
- Accurately enter customer orders into the company's systems (B2C).
- Monitor and track orders using MRP systems (SAP preferred).
**Customer Support**:
- Respond to customer inquiries, resolve issues within 48 hours, and maintain open communication to ensure trust and operational efficiency.
- Inform customers of order status, pricing, delays, and any additional requested information.
- Address and resolve customer payment or credit-related issues in coordination with the ...