Job Description
Enhance your career in customer service as an Employer Account Services Representative II located in Edmonton, Alberta. Provide high-quality support to customers and educate them on Workers Compensation.
This full time, temporary position requires a commitment to understanding employer needs and promptly resolving inquiries. You’ll handle account discrepancies while offering in-person support at the front counter. This role combines customer education with effective problem‑solving to uphold employee rights under the WCB Act.
Key Responsibilities
- Address general inquiries and resolve account discrepancies
- Communicate resolutions and changes affecting accounts
- Process Employer Annual Return Reporting effectively
- Educate stakeholders on services and online applications
- Collect premiums and manage account closures
Requirements
- Minimum three years experience in an office setting
- Post‑...