Elc Executive (Telephony) (Santiago de Querétaro)

Overseeing end-to-end Lifecycle case administration (employee benefits, verification of employment letters, employee data changes, phone calls, etc.) for North America US & CA. Build stronger operations foundation (SOPs, KBAs) to ensure minor service disturbance.

• Handle incoming calls and make outgoing calls in English and preferably French.
• Maintaining employees’ information on MySuccess and associated HR systems ensuring it is up to date, accurate and complies with GDPR, legal compliance and Kerry standards.
• Fulfilling all regular and ad-hoc report requests from our partners around the business.
• Proactively lead/support a variety of projects which support Kerry GBS’s Continuous Excellence agenda.
• Providing support and assistance to Employee Lifecycle Specialists, our COE partners, and HR Business Partners.
• Owning your own workload through the analysis of current case load, id...