E-commerce Operations & Finance Support

We are looking for an E-commerce Operations & Finance Support.

Main responsibilities

• Managing RMA refunds and vouchers for EU/US/AM/APAC regions through different payment providers such as Adyen, PayPal Express, and Coinify
• Managing and monitoring chargeback cases, including investigations and coordination with internal teams and payment providers
• Weekly review of B2C returns and verification of related credit notes
• Issuing credit notes for COD and bank transfer orders
• Managing DOA (denial of acceptance) cases and issuing the related credit notes
• Monitoring open items together with the finance team, including COD payment tracking
• Preparing operational reports for couriers (UPS/DHL) and following up on shipment investigations and updates
• Managing IDL requests, including advice handling and investigations related to unknown boxes
• Preparing analyses and supporting documentation ...