Victoria Newitt Recruitment Inc
Dynamic Service Manager Leading Technical Teams and Customer Excellence
Job Description
Harness your expertise as a Service Manager driving exceptional customer experiences and technical operations. Oversee skilled teams while ensuring productivity, scheduling, and elite service delivery in a full-time role.
Reporting to the Operations Manager, this permanent position oversees the Service Department. Key skills include team leadership, customer communications, troubleshooting, and effectively managing budgets. This role aims to create a high-performing environment that fosters teamwork and drives revenue growth through superior service practices.
Key Responsibilities:
• Manage technician productivity, scheduling, and billing processes
• Provide timely equipment repair updates to customers
• Coordinate technical support and training for the team
• Promote a safe and tidy working environment
• Ensure adherence to company practices and positive employee relations
Requirements:
• 3-5 years in a supervisory or service manager role
• Strong diagnos...
Reporting to the Operations Manager, this permanent position oversees the Service Department. Key skills include team leadership, customer communications, troubleshooting, and effectively managing budgets. This role aims to create a high-performing environment that fosters teamwork and drives revenue growth through superior service practices.
Key Responsibilities:
• Manage technician productivity, scheduling, and billing processes
• Provide timely equipment repair updates to customers
• Coordinate technical support and training for the team
• Promote a safe and tidy working environment
• Ensure adherence to company practices and positive employee relations
Requirements:
• 3-5 years in a supervisory or service manager role
• Strong diagnos...