Duty Manager

Overview

We are seeking an energetic and detail-oriented Duty Manager to lead our hotel operations with enthusiasm and professionalism. This pivotal role involves overseeing daily hotel activities, ensuring outstanding guest service, managing staff, and maintaining operational excellence. The ideal candidate will possess strong leadership skills, a passion for service, and a comprehensive understanding of all aspects of hotel operations to support our diverse team and guest needs.

Responsibilities

• Supervise daily hotel operations, including front desk, housekeeping, maintenance, and food services
• Lead and motivate staff to deliver exceptional customer service aligned with company standards
• Handle guest inquiries, resolve issues promptly, and enhance overall guest satisfaction
• Coordinate with maintenance team to ensure timely repairs of hotel equipment
• Oversee safety protocols, including compliance with OH&S...