Job Description
Elevate guest experiences as a Duty Manager at the Hilton Toronto Airport Hotel & Suites. Engage with VIP and long-stay guests, ensuring exceptional service and satisfaction.
In this full-time role, you will be the face of hospitality, managing first impressions and ensuring guest needs are met efficiently. Responsibilities include engaging guests, resolving complaints, coordinating special services, and overseeing safety procedures. Your leadership will enhance guest satisfaction while maintaining operational excellence in the hotel lobby and common areas.
Key Responsibilities:
• Welcome and assist guests in the hotel lobby
• Manage and resolve guest complaints promptly
• Coordinate services for long-stay and VIP guests
• Monitor guest satisfaction and implement improvements
• Conduct Health and Safety procedures as needed
Requirements:
• Supervisory experience in Front Office is essential
• Strong knowle...
In this full-time role, you will be the face of hospitality, managing first impressions and ensuring guest needs are met efficiently. Responsibilities include engaging guests, resolving complaints, coordinating special services, and overseeing safety procedures. Your leadership will enhance guest satisfaction while maintaining operational excellence in the hotel lobby and common areas.
Key Responsibilities:
• Welcome and assist guests in the hotel lobby
• Manage and resolve guest complaints promptly
• Coordinate services for long-stay and VIP guests
• Monitor guest satisfaction and implement improvements
• Conduct Health and Safety procedures as needed
Requirements:
• Supervisory experience in Front Office is essential
• Strong knowle...