Job Description
Join the Airbus A220 Customer Response Center in Mirabel, Québec, where your technical expertise in aircraft systems will enhance our customer support. This role capitalizes on problem-solving skills and leadership in a hybrid work environment.
As a Duty Manager, you will coordinate essential support for A220 customers worldwide. With five years of aviation experience, you'll engage with multiple teams to optimize aircraft return-to-service activities. Your responsibilities include establishing action plans, managing client visibility, and mobilizing resources for effective resolutions.
Key Responsibilities:
• Create action plans for efficient aircraft service recovery
• Identify and coordinate specialists for AOG resolution
• Manage customer visibility and database throughout issue resolution
• Develop collaborative action plans with specialists
• Communicate customer support needs and trends to teams
Requirements:
• Five years of aviation industry experienc...
As a Duty Manager, you will coordinate essential support for A220 customers worldwide. With five years of aviation experience, you'll engage with multiple teams to optimize aircraft return-to-service activities. Your responsibilities include establishing action plans, managing client visibility, and mobilizing resources for effective resolutions.
Key Responsibilities:
• Create action plans for efficient aircraft service recovery
• Identify and coordinate specialists for AOG resolution
• Manage customer visibility and database throughout issue resolution
• Develop collaborative action plans with specialists
• Communicate customer support needs and trends to teams
Requirements:
• Five years of aviation industry experienc...