Nearshore Business Solutions
Driver Support Agent
Job Description
Job Title: Driver Support Agent
Location: Remote – Colombia
Type of Contract: Full-Time (Employee via EOR – RemoFirst)
Salary Range: Market Rates
Language Requirements: English (Professional proficiency required)
We are seeking a skilled Driver Support Agent with 2–3 years of experience in logistics, transportation, or tech-enabled marketplaces to join our growing team. You will play a key role in supporting, coaching, and retaining our driver network while ensuring timely order fulfillment and operational excellence. Your work will directly impact driver satisfaction, platform performance, and customer delivery success.
Key Responsibilities
- Provide high-touch support to drivers via inbound and outbound calls, chats, and emails in a fast-paced environment
- Monitor and manage network orders to ensure timely fulfillment and high customer satisfaction
- Coach drivers on performan...