Distressed Passenger Agent

OverviewCorpay is currently looking to hire a Distress Passenger Agent within our Lodging division.This position is located in Mexico.This role receives bookings requirements through multiple methods (ConneX App, email, chat, phone calls, screen printer, walk-ups, etc.) and coordinates resolution with vendors by strictly following Standard Operation procedures.Agents receive phone calls from Distress Passengers Agent tracking desks to address issues and last-minute challenges that Passengers might be experiencing with their layovers.During Massive Irregular Operations, this role works for extended times and under pressure, as Passenger must be placed in rooms in a timely manner from delays or flight cancellations.You will report directly to Operations Manager.Role ResponsibilitiesBook hotel accommodations for PassengersHandle emergency relocations of Passengers that occur last minuteWork closely and in sync with scheduling and other relevant groups to satisfy all operational require...