Director, Service Delivery -Telco (Xico)

Director, Service Delivery - Telco, located on-site in Mexico City, you will lead our team at the Mexico City location. This full-time, on-site role is responsible for overseeing all site operations, managing and motivating teams, and ensuring the delivery of key performance indicators (KPIs).

The site director will also maintain customer satisfaction, foster operational excellence, and collaborate with the leadership team to execute strategic initiatives.

• Oversee all site operations; manage and motivate large teams; ensure KPI delivery; maintain customer satisfaction and operational excellence; collaborate with leadership to drive strategic initiatives.
• Actively manage communications with clients and business partners to uphold healthy relationships and ensure goals are aligned and needs are met.
• Motivate staff by driving client messages to the team and actively engaging and s...