Indigo Books & Music
Director, Retail Experience & Communications
Job Description
Director, Retail Experience & Communications
Full-time
Employee Type: Permanent
Full-Time/Part-Time: Full-Time
Compensation: CAD 130,000 - CAD 170,000 - yearly
KEY PERFORMANCE METRICS
Employee Engagement Score (field and team)
Net Promoter and CSAT Score
Balanced Scorecard targets
Conversion
Project Implementation Surveys
KEY ACCOUNTABILITIES
Strategic
Define and evolve the retail communications and experience strategy, including frameworks, tools, and operating models that enable execution excellence across stores
Act as a strategic thought partner across the organization, bringing forward insights on customer behavior, communication effectiveness, and emerging retail practices
Support or lead key strategic initiatives tied to the store experience, including those within broader transformation programs
Anticipate and respond to evolving custom...
Full-time
Employee Type: Permanent
Full-Time/Part-Time: Full-Time
Compensation: CAD 130,000 - CAD 170,000 - yearly
KEY PERFORMANCE METRICS
Employee Engagement Score (field and team)
Net Promoter and CSAT Score
Balanced Scorecard targets
Conversion
Project Implementation Surveys
KEY ACCOUNTABILITIES
Strategic
Define and evolve the retail communications and experience strategy, including frameworks, tools, and operating models that enable execution excellence across stores
Act as a strategic thought partner across the organization, bringing forward insights on customer behavior, communication effectiveness, and emerging retail practices
Support or lead key strategic initiatives tied to the store experience, including those within broader transformation programs
Anticipate and respond to evolving custom...