Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Director- Pega Operations
Job Description
Role Overview The Director – Pega Operations is responsible for operational excellence, platform stability, scalability, and governance of the Pega ecosystem. This role ensures high availability, performance, security, and compliance of Pega applications across production and non-production environments while enabling business agility and continuous improvement.
Key Responsibilities
Pega Platform Operations & Stability
Own end-to-end operational management of Pega platforms (On-prem / Cloud / Pega Cloud)
Ensure 24x7 availability, performance monitoring, and incident management
Drive capacity planning, scalability, and performance tuning
Oversee environment health checks, upgrades, patches, and hotfixes
Run, Incident & Problem Management
Establish and govern ITIL-aligned Run operations
Lead Major Incident Management (MIM) and root cause analysis (RCA)
Reduce incident recurrence through problem mana...
Key Responsibilities
Pega Platform Operations & Stability
Own end-to-end operational management of Pega platforms (On-prem / Cloud / Pega Cloud)
Ensure 24x7 availability, performance monitoring, and incident management
Drive capacity planning, scalability, and performance tuning
Oversee environment health checks, upgrades, patches, and hotfixes
Run, Incident & Problem Management
Establish and govern ITIL-aligned Run operations
Lead Major Incident Management (MIM) and root cause analysis (RCA)
Reduce incident recurrence through problem mana...