Director, Operations

Your role asDirector of Mental Health Operations

Reporting to Christophe Rutyna, Vice President of Mental Health Operations, you will lead a department of clinical mental health professionals and their leadership team.

This is a high-impact role at the intersection of clinical operations, people management, and business strategy. You are responsible for the day-to-day performance of our Mental Health+ and Employee Assistance Program lines — translating strategy into the operating rigour, people, and processes that deliver it. You will do it in one of the most connected, cross‑functional seats in the company.

Your mandate has four dimensions to be held in balance:

• Manage — the operation meets its targets every day, every week, every quarter, on every core KPI
• Optimize — continuous improvement is a daily discipline, not an annual project
• Scale — you grow the department and deliver the operational ...