Director of Sales and Operations

Key Responsibilities

• Establish and elevate service standards to ensure a consistently exceptional customer experience.
• Refine, standardize, and simplify processes to improve efficiency and store productivity.
• Drive consistent execution of brand standards, merchandising directives, and operational procedures.

Sales and Performance

• Lead multi-unit leaders to deliver strong sales results through effective coaching and strategic insights.
• Develop plans to strengthen conversion, average transaction value, product knowledge, and store performance.
• Analyze business trends and performance metrics to identify opportunities and implement improvement strategies.

People Leadership and Culture

• Mentor District/Area Managers to build strong, engaged, and customer-focused teams.
• Foster a culture of accountabi...