Director of SaaS Customer Support Operations & Automation
Job Description
★ PLEASE SUBMIT YOUR CV IN ENGLISH ★ Location: Remote Employment Type: Full-Time | Independent Contractor Please submit your CV in English About the Company A fast-growing B2G SaaS company is helping modernize public transportation through an AI-native transit operations platform.
Its cloud-based software enables transit agencies to manage and optimize services such as microtransit, paratransit, fixed-route operations, dispatching, bookings, routing, fleet coordination, and rider experiences.
About the Role We are seeking a highly experienced Director of SaaS Customer Support Operations & Automation to lead, rebuild, and scale a customer support organization supporting complex, mission-critical SaaS products.
This role is specifically focused on supporting SaaS customers who pay for and actively use a software product .
It is not focused on IT delivery, implementation, migration, infrastructure, or managed services projects.