Paladin Airport Security Services
Director of Operations - Calgary Airport
Job Description
Advance your career as the Director of Operations overseeing Class 2/3 airports from Calgary. Lead service delivery, manage teams, and enhance operational effectiveness in this pivotal role.
This senior-level position at Paladin involves supervising screening service operations across Alberta, Saskatchewan, Manitoba, and Northwest Territories. You will coordinate closely with Support Service Departments to meet Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s). Your leadership skills will drive mentoring and coaching to Operations Managers, ensuring compliance and operational excellence.
Key Responsibilities:
• Build collaborative relationships across all organization levels
• Oversee daily performance, identifying risks to operability
• Manage budgeting for billable and non-billable hours
• Ensure achievement of operational objectives as per KPIs
• Champion service improvements to enhance customer service
Requirements:
• 7+ years of man...
This senior-level position at Paladin involves supervising screening service operations across Alberta, Saskatchewan, Manitoba, and Northwest Territories. You will coordinate closely with Support Service Departments to meet Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s). Your leadership skills will drive mentoring and coaching to Operations Managers, ensuring compliance and operational excellence.
Key Responsibilities:
• Build collaborative relationships across all organization levels
• Oversee daily performance, identifying risks to operability
• Manage budgeting for billable and non-billable hours
• Ensure achievement of operational objectives as per KPIs
• Champion service improvements to enhance customer service
Requirements:
• 7+ years of man...