Director of Incident, Problem & Service Performance

Link-Worldwide seeks a Service Operations Manager to oversee major incident management and ensure IT service stability. This role requires operational leadership and technical expertise, bridging the gap between engineering teams and stakeholders.

The ideal candidate will have a bachelor's degree in a related field, advanced English and Spanish proficiency, and over 5 years of experience in IT operations, focusing on Incident, Problem, and Change Management.

Responsibilities include managing incidents, conducting root cause analysis, and facilitating change requests.