Director of Hospitality

Responsibilities

• Human Resource and Labour Relations management including complete administrative and personnel files, hiring, training and discipline
• Managing the day-to-day operation to ensure all contractual service levels are met.
• Complete all financial reporting including payroll, period summaries, and sales reports in a timely and accurate manner.
• Maintain appropriate budgetary and cost controls including inventory controls.
• Customer service focus: develop and maintain a strong knowledge of resident preferences and incorporate these preferences into service delivery; facilitating ongoing communication with all stakeholders in the site including administration, nursing, residents, and their families.
• Implement, manage and maintain the Quality Assurance program as outlined by the company and the client, including weekly and monthly audits.
• Proven experience and ability ...