NAIT (Northern Alberta Institute of Technology)
Director of Frontline Student Services
Job Description
Join NAIT as Director, Student Information Services to enhance frontline student services. Lead initiatives that streamline inquiries and improve the student experience.
Reporting directly to the Associate Vice President, you'll provide strategic leadership over the Student Service Centre. Your role emphasizes continuous improvement in inquiry resolutions and integrates various systems for efficient service delivery. Foster a high-performing team environment that prioritizes student needs and enhances service accessibility.
Key Responsibilities:
• Direct leadership of the Student Service Centre team
• Participate in strategic planning for SIS priorities
• Monitor service delivery and staffing effectiveness
• Communicate updates and changes to policies
• Coach managers for team development and high performance
Requirements:
• Bachelor’s degree required; graduate degree valued
• Leadership experience in stud...
Reporting directly to the Associate Vice President, you'll provide strategic leadership over the Student Service Centre. Your role emphasizes continuous improvement in inquiry resolutions and integrates various systems for efficient service delivery. Foster a high-performing team environment that prioritizes student needs and enhances service accessibility.
Key Responsibilities:
• Direct leadership of the Student Service Centre team
• Participate in strategic planning for SIS priorities
• Monitor service delivery and staffing effectiveness
• Communicate updates and changes to policies
• Coach managers for team development and high performance
Requirements:
• Bachelor’s degree required; graduate degree valued
• Leadership experience in stud...