Director of First Impressions (Operations Agent)

Director of First Impressions

A career as a Director of First Impressions in the Wealth Management Operations team at National Bank means acting as a key contributor to both client experience and operational excellence. This role allows you to have a positive impact on our organization by ensuring a welcoming environment, supporting day‑to‑day branch operations, and maintaining rigorous administrative and compliance standards.

You are the first point of contact for clients and visitors while also playing an essential role in supporting advisors and internal partners. Through your attention to detail, organizational skills, and sense of service, you directly contribute to the quality, professionalism, and efficiency of the client experience.

Your role

• Ensure a warm, professional, and welcoming first impression for clients, visitors, and internal partners, both in person and by phone

• Coordinate client meetings and front‑of‑house logistics...