Director of 3rd Party Operations (Collections & Recoveries)

Position Overview

We are hiring an experienced operations leader to run multiple client portfolios and drive performance across collections, recoveries and post‑charge‑off segments. You will partner with Senior Management to translate company vision into operational strategy, own P&L and SLAs for your portfolios, build high‑performing teams, and ensure excellent client service and regulatory/compliance delivery.

Key Responsibilities

• Set strategy and objectives for multiple client groups/portfolios, ensuring delivery against SLAs and contractual requirements.
• Own operational performance, budgets, monthly forecasts, revenue and expense reporting for portfolios.
• Manage collections, recoveries and post‑charge‑off activities to maximize recovery rates, control costs and limit operational risk.
• Recruit, coach and develop managers and front‑line teams; set schedules and staffing levels using resource planning best practices...