University of Waterloo
Director IT Service Management at Waterloo University
Job Description
Oversee transformative IT support strategies as the Director of IT Service Experience & Support at Waterloo University. Elevate user engagement through innovative support solutions.
As a key player in the IST executive leadership team, you will influence the strategic direction of IT service delivery. Your role will be essential in establishing effective governance, performance metrics, and the execution of a user-centered support model. Collaborating with a diverse IT team, you will champion a culture of service excellence and accountability.
Key Responsibilities:
• Define user support processes across all service channels
• Drive performance benchmarking and accountability standards
• Enhance knowledge management to improve service effectiveness
• Develop relationships across campus units for integrated services
• Manage executive dashboards for performance visibility
Requirements:
• 10+ years of leadership in IT service delivery
• Proven experience with...
As a key player in the IST executive leadership team, you will influence the strategic direction of IT service delivery. Your role will be essential in establishing effective governance, performance metrics, and the execution of a user-centered support model. Collaborating with a diverse IT team, you will champion a culture of service excellence and accountability.
Key Responsibilities:
• Define user support processes across all service channels
• Drive performance benchmarking and accountability standards
• Enhance knowledge management to improve service effectiveness
• Develop relationships across campus units for integrated services
• Manage executive dashboards for performance visibility
Requirements:
• 10+ years of leadership in IT service delivery
• Proven experience with...