Job Description
At Sheridan, technology intersects with people every day — on campus in classrooms, residences, and offices, and online — and the quality of that experience shapes how our community learns, teaches, and works. We’re looking for a senior leader who is energized by that responsibility, passionate about service excellence, and ready to elevate how IT shows up across the institution. Reporting to the Associate Vice President and Chief Information Officer (AVP and CIO), the Director – IT Client Services provides strategic leadership for Sheridan's client-facing IT services, ensuring a consistently positive service experience for students, faculty and staff.
The Director is accountable for the development, governance, and continual improvement of IT's Service Management framework. This includes defining and monitoring service performance measurements, driving continual service improvement efforts, enhancing self-service capabilities, and ensuring that IT service management processes...