Director, Customer Care

Director, Customer Care

Great Gulf is seeking a Director, Customer Care in Toronto, Ontario to lead and elevate our approach to homeowner care across our residential portfolio, with a strong focus on low‑rise communities (single detached, semi‑detached, and townhomes).

This role is responsible for delivering a best‑in‑class customer journey – from purchase through post‑occupancy – ensuring our commitment to quality, design, and community is reflected at every stage of the homeowner experience.

Operating within Great Gulf’s fully integrated development platform, including its proprietary Dynamic Builder system, this role offers a unique opportunity to drive alignment between construction delivery and customer care, enhancing quality, efficiency, and overall homeowner satisfaction.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop the Customer Care team, fostering a cu...