Director, Continuous Improvement and Transformation Delivery
Job Description
Overview
Director, Continuous Improvement and Transformation Delivery to lead CI capability, low-code solution delivery, and large-scale transformation initiatives within Group Benefits (GB) Operations. This role builds a high-performing CI capability across GB Operations, including back-office, Disability and Life, and owns delivery of low-code solutions using Microsoft Power Platform. Serves as GB Operations lead for enterprise transformation initiatives spanning Canada Operations.
Responsibilities
Continuous Improvement Leadership: Own and mature CI capability across Group Benefits Operations, set strategic direction, operating model, governance, standards; ensure rigorous application of Lean, Six Sigma, and structured problem-solving; executive escalation point for complex challenges; accountable for outcomes (capacity release, cycle time reduction, quality, service).
People Leadership & Capability Development: Lead, coach, de...