Director, Contact Centre Technical Delivery

Director, Contact Centre Technical Delivery

We’re building a relationship‑oriented bank for the modern world. As a seasoned leader, you will oversee the end‑to‑end delivery of Contact Center as a Service (CCaaS) solutions for enterprise clients, driving technical implementation, integration, and migration projects within cloud contact center environments.

What you'll be doing

• Delivery Leadership: Oversee the technical delivery of CCaaS projects, ensuring successful implementation, integration, and migration of cloud contact center solutions; manage project timelines, budgets, and quality standards.
• People Leadership: Lead and coach high‑performing teams of developers, engineers, architects, and solution designers; motivate and develop teams to maximize contributions and professional growth.
• Relationship Management: Build and maintain strong relationships with internal partners, business stakeholders, an...