Digital Document Services - Associate

Job Description

As a Digital Document Manager in Digital Document Services, you will manage business metrics, drive strategic projects, and build a culture of continuous improvement that supports the Back Office, Middle Office, and Global teams. You will interact with multiple Operations and technology teams to redesign processes.

Job Responsibilities

• Proactively identify issues and coordinate with relevant functions internally (e.g., client service professionals, legal) for prompt resolution on disputed points within set time‑frame parameters.
• Deliver controls to ensure 100% accuracy and compliance with regulatory rules.
• Resolve issues within time constraints and provide regular updates to senior management on BAU and projects.
• Generate reports and scorecards, present them in operations calls, and provide capacity and contingency planning.
• Monitor workflow and assist team leaders and the team for equitable...