Manulife Financial
Digital Desk Support Specialist at Manulife
Job Description
Manulife is seeking a Digital Desk Support Specialist in Waterloo, Ontario. This hybrid role provides comprehensive support to advisors and customers using digital tools in insurance and investment sectors.
In this role, you will facilitate the effective use of E-Business solutions while assisting policyholders with Vitality Program inquiries. Your proactive approach and expertise will enhance learning experiences and boost user confidence in digital tools. Engaging with various stakeholders to drive improvement initiatives will be a key part of your responsibilities.
Key Responsibilities:
• Support advisors in leveraging insurance and investment digital tools
• Provide Vitality Program assistance to clients
• Promote learning and confidence among users
• Ensure timely responses to stakeholder inquiries
• Engage with internal teams to resolve complex issues
Requirements:
• Post-secondary education or relevant industry experience
• Minimum 2 years in custom...
In this role, you will facilitate the effective use of E-Business solutions while assisting policyholders with Vitality Program inquiries. Your proactive approach and expertise will enhance learning experiences and boost user confidence in digital tools. Engaging with various stakeholders to drive improvement initiatives will be a key part of your responsibilities.
Key Responsibilities:
• Support advisors in leveraging insurance and investment digital tools
• Provide Vitality Program assistance to clients
• Promote learning and confidence among users
• Ensure timely responses to stakeholder inquiries
• Engage with internal teams to resolve complex issues
Requirements:
• Post-secondary education or relevant industry experience
• Minimum 2 years in custom...