DH-GUEST SERVICE AGENTS
Job Description
Position Summary
The Guest Services Agents provide exceptional customer service, managing guest check in and check outs, and handling a variety of inquiries and requests for our guests, homeowners, and hosts alike. They are the primary contact for our guests, and handle a variety of tasks related to guest satisfaction, and customer service.
Duties and Responsibilities:
Welcomes and greets guests, team members, and homeowners alike
Checking in, and Checking out guests in an informative, and efficient manner
Attends to any guest complaint to ensure the guest needs are met, and follow up is completed
Ensures correct payment is completed at check in, and check out
Able to multitask answering phone calls, answering emails, and assisting guests at the desk, and around the resort
Responds to Emergency situations
Answers all guest inquiries/questions with as much detail as po...