Job Description
## DG BOSS: Service Desk Specialist (FN)Applylocations: Diego Garcia, British Indian Ocean Territorytime type: Full timeposted on: Posted Todayjob requisition id: R **Title:**DG BOSS: Service Desk Specialist (FN)* Receives, logs, analyzes and processes and tracks records of service orders and request activities.* Liaises between customers and departments in order to respond to service orders and requests in a timeline manner and in accordance with contract requirement.* Ensures all information related to service orders and requests are entered into CMMS in accordance with contract requirement and Asset Management standards.* Performs analysis to properly classify the service orders/request and dispatches to correct department.* Follow up with customers to ensure their service orders and requests are resolved.* Performs quality control on work classification and service order/request data enterer into CMMS.* Performs trend analysis or service orders performance and recommend sol...