Artech LLC
Desktop Technician
Job Description
Job Title: Desktop Technician
Location: Barceloneta, PR ~ Hybrid
Salary Range: $15/hr on W2
Introduction
This role involves providing high-quality desktop support to ensure customer satisfaction and efficient resolution of technical issues. The position requires monitoring dispatch queues and resolving tickets with known solutions, as well as troubleshooting and remediating issues arising from the user base.
Required Skills & Qualifications
- Bachelor’s degree in information technology, Computer Science, Electronics, or a related field
- 1–3 years of experience in desktop support or IT helpdesk environment
- Strong experience with Windows OS (Windows 10, Windows 11)
- Experience assembling, disassembling, and troubleshooting PC components (CPU, RAM, HDD/SSD, GPU)
- Prior work experience at client or in client's Industry