Desktop Support Engineer - L1

Purpose of the role: Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals. Key responsibilities: Provide onsite and desk side support services to end users. Troubleshoot PC related problems at the direction of TCS level 1or SPOC. Complete incidents and requests within SLA in pressurized environment. Build, configure and troubleshoot Install Gold/Or instructed image on Customer PC and laptop applications and hardware components. Ensure tickets are updated on a daily basis. Support meeting room environment and video conferencing. Support printers, scanners, and other peripherals. Support mobile devices, such as iPads, iPhones and Android devices. End-User Data back-up and restoration when required in the course of a service incident. Behavioural skills required: Individual must have good customer facing skills and be well presented. Demonstrates independent and p...