Axiom Technologies
Desktop Support Engineer at Axiom Technologies
Job Description
Join Axiom Technologies as a Desktop Support Engineer in Waterloo, Ontario, providing critical IT support in a flexible part-time capacity. Your role involves addressing a range of desktop computing issues.
In this position, you will utilize your strong IT Infrastructure background to resolve hardware and software problems, ensuring compliance and customer satisfaction. You will actively monitor support requests, escalate issues, and maintain procedural adherence while working directly with clients to troubleshoot effectively.
Key Responsibilities:
• Troubleshoot and resolve routine and complex desktop issues
• Monitor and manage support queues for timely responses
• Update knowledge bases and ServiceNow with accurate information
• Conduct IMAC services for various hardware setups
• Maintain compliance with corporate policies across tasks
Requirements:
• Minimum 3 years of experience in IT Infrastructure support
• A+ and a certification from Cisco or Micro...
In this position, you will utilize your strong IT Infrastructure background to resolve hardware and software problems, ensuring compliance and customer satisfaction. You will actively monitor support requests, escalate issues, and maintain procedural adherence while working directly with clients to troubleshoot effectively.
Key Responsibilities:
• Troubleshoot and resolve routine and complex desktop issues
• Monitor and manage support queues for timely responses
• Update knowledge bases and ServiceNow with accurate information
• Conduct IMAC services for various hardware setups
• Maintain compliance with corporate policies across tasks
Requirements:
• Minimum 3 years of experience in IT Infrastructure support
• A+ and a certification from Cisco or Micro...