Deskside Support Specialist

Position summary The Deskside Support Specialist provides general and second-level application and hardware support to end users. This includes deskside and phone support, as well as informal and one-on-one training. Job duties and responsibilities Provide deskside support for various applications, including Microsoft Office Suite, Windows, iManage Worksite, Elite 3E, Internet, Intranet, voicemail/Unified Messaging, email, and proprietary applications Provide deskside support for various hardware, including desktops, laptops, monitors, printers, telephones, smartphones, dictation devices, and other peripherals Prepare and install laptops and desktops; coordinate with vendors for maintenance and repairs Install pre-approved software and hardware in accordance with departmental guidelines Provide second-level support on issues escalated from the IT Help Desk Escalate unresolved problems to appropriate technical resources and assist with documentation and communication Maintain required r...