twentysix
Delivery Manager
Job Description
RESPONSIBILITIES
Client Relationship
Act as the senior delivery point of contact for client stakeholders — engaging at the account and escalation level, while the ALT manages day-to‑day communication and project status. Manage client expectations proactively — ensuring alignment between what was sold, what is scoped, and what is being delivered. Lead and facilitate Quarterly Business Reviews (QBRs), translating delivery performance into business impact narratives. Run NPS cycles and synthesize client feedback into actionable improvement plans. Lead scope change and change order negotiations at the account level, balancing client needs with margin integrity — supporting ALT when strategic or commercial complexity requires senior involvement. Build trusted advisor relationships with day‑to‑day client counterparts, escalating to Managing Director/Account Leadership when executive engagement is required. Team Management
Serve as the first point of escalation for ...
Client Relationship
Act as the senior delivery point of contact for client stakeholders — engaging at the account and escalation level, while the ALT manages day-to‑day communication and project status. Manage client expectations proactively — ensuring alignment between what was sold, what is scoped, and what is being delivered. Lead and facilitate Quarterly Business Reviews (QBRs), translating delivery performance into business impact narratives. Run NPS cycles and synthesize client feedback into actionable improvement plans. Lead scope change and change order negotiations at the account level, balancing client needs with margin integrity — supporting ALT when strategic or commercial complexity requires senior involvement. Build trusted advisor relationships with day‑to‑day client counterparts, escalating to Managing Director/Account Leadership when executive engagement is required. Team Management
Serve as the first point of escalation for ...