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Danish-Speaking Customer Support Specialist in Malta
Job Description
Our client, founded in 2008, is an established international iGaming company operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine global scale with a strong, people-focused culture.
They are currently looking for a Danish-speaking Customer Support Specialist to join their Malta office.
This is not a routine customer service role. You will become a product expert across sportsbook and casino platforms and act as a key contact point for players, while gaining insight into how a global online business operates behind the scenes.
Key Responsibilities
- Handle customer communication via phone, live chat, and email
- Resolve queries efficiently and professionally
- Take ownership of complex cases and ensure full resolution
- Collaborate with internal teams and external providers
- Approve withdrawals and manage account-related processes <...