Job Description
Elevate your career with CDW as a Cybersecurity Specialist specializing in Managed Detection and Response. This role focuses on Microsoft technologies like Sentinel and Defender while providing 24x7 client support.
As a key member of the Cybersecurity team, you will take charge of second-level incident response and uphold service excellence for Information Security and Endpoint Security. Your responsibilities will include monitoring cyber incidents, offering technical guidance to clients, and identifying service quality improvements.
Key Responsibilities:
• Monitor, triage, and resolve cyber incidents
• Act as escalation point for SOC analysts
• Provide technical knowledge transfer to clients
• Identify and escalate SLA performance trends
• Perform QA ticket reviews for service enhancement
Requirements:
• Bachelor's degree or 3-year diploma in Technology
• 1 year of security experience in a client-focused role
• 6 years total IT experience with security...
As a key member of the Cybersecurity team, you will take charge of second-level incident response and uphold service excellence for Information Security and Endpoint Security. Your responsibilities will include monitoring cyber incidents, offering technical guidance to clients, and identifying service quality improvements.
Key Responsibilities:
• Monitor, triage, and resolve cyber incidents
• Act as escalation point for SOC analysts
• Provide technical knowledge transfer to clients
• Identify and escalate SLA performance trends
• Perform QA ticket reviews for service enhancement
Requirements:
• Bachelor's degree or 3-year diploma in Technology
• 1 year of security experience in a client-focused role
• 6 years total IT experience with security...