Job Description
Elevate your career at CDW as a Cybersecurity Incident Response Specialist, providing second-level support in a dynamic 24/7 environment. Focus on Managed Detection and Response using Microsoft Sentinel and Microsoft Defender.
This specialist role emphasizes incident monitoring, investigation, and resolution, ensuring exceptional client service and adherence to SLAs. You will also provide critical mentorship to first-level analysts and conduct root cause analysis, improving service delivery through collaboration with consultants.
Key Responsibilities:
• Monitor and resolve cyber incidents efficiently
• Act as escalation point for SOC first-level analysts
• Conduct Quality Assurance ticket reviews for improvement
• Identify service performance trends for senior leadership
• Mentor junior resources on troubleshooting techniques
Requirements:
• Bachelor’s degree or 3-year diploma in a relevant field
• 1 year ...
This specialist role emphasizes incident monitoring, investigation, and resolution, ensuring exceptional client service and adherence to SLAs. You will also provide critical mentorship to first-level analysts and conduct root cause analysis, improving service delivery through collaboration with consultants.
Key Responsibilities:
• Monitor and resolve cyber incidents efficiently
• Act as escalation point for SOC first-level analysts
• Conduct Quality Assurance ticket reviews for improvement
• Identify service performance trends for senior leadership
• Mentor junior resources on troubleshooting techniques
Requirements:
• Bachelor’s degree or 3-year diploma in a relevant field
• 1 year ...