CDW Canada
Cyber Security Operations Specialist at CDW
Job Description
Advance your career with CDW Canada as a Cyber Security Operations Specialist focused on technical support and incident resolution. Join a dedicated team providing expert cybersecurity analysis in a client-centered environment.
In this role, you will deliver second-level technical support, ensuring top-tier service standards. Your expertise will contribute to maintaining security across Network, Information, and Endpoint Security disciplines. Continuous learning and mentorship will help you grow while addressing clients' needs and enhancing satisfaction.
Key Responsibilities:
• Resolve escalated technical support requests swiftly
• Conduct cyber incident analysis and system diagnostics
• Collaborate effectively to improve workflow efficiencies
• Provide informed technical training and support to clients
• Document and analyze service performance trends
Requirements:
• Relevant degree or significant IT experience
• At least 1 year of security operations exp...
In this role, you will deliver second-level technical support, ensuring top-tier service standards. Your expertise will contribute to maintaining security across Network, Information, and Endpoint Security disciplines. Continuous learning and mentorship will help you grow while addressing clients' needs and enhancing satisfaction.
Key Responsibilities:
• Resolve escalated technical support requests swiftly
• Conduct cyber incident analysis and system diagnostics
• Collaborate effectively to improve workflow efficiencies
• Provide informed technical training and support to clients
• Document and analyze service performance trends
Requirements:
• Relevant degree or significant IT experience
• At least 1 year of security operations exp...