Wealthsimple
CX Systems Manager at Wealthsimple
Job Description
Become the driving force behind Wealthsimple's Systems Operations as a Manager. You'll lead a specialized team ensuring peak performance of our CX system utilized by over 2,000 agents.
As the CX Systems Manager, your mission is to enhance the operational framework that supports top-tier customer experiences. With a focus on agile processes and AI management, you'll be responsible for triaging requests, optimizing tools, and ensuring system stability. You'll collaborate closely with design teams to deploy effective workflows.
Key Responsibilities:
• Direct a team of System Administrators and Leads in agile operations
• Serve as the escalation point for system stability issues
• Oversee management of AI agents and ensure service quality
• Streamline processes for daily Jira requests
• Partner with architects to build and launch new systems
Requirements:
• 5+ years in customer experience systems management
• 2+ years in a leadership role
• Advanced knowled...
As the CX Systems Manager, your mission is to enhance the operational framework that supports top-tier customer experiences. With a focus on agile processes and AI management, you'll be responsible for triaging requests, optimizing tools, and ensuring system stability. You'll collaborate closely with design teams to deploy effective workflows.
Key Responsibilities:
• Direct a team of System Administrators and Leads in agile operations
• Serve as the escalation point for system stability issues
• Oversee management of AI agents and ensure service quality
• Streamline processes for daily Jira requests
• Partner with architects to build and launch new systems
Requirements:
• 5+ years in customer experience systems management
• 2+ years in a leadership role
• Advanced knowled...