Job Description
Trilingual Customer Support Specialist
Your CV must be submitted in English and you must be fluent in Portuguese, English, and Spanish, with advanced PORTUGUESE FLUENCY IS ABSOLUTELY REQUIRED to support Portuguese‑speaking customers. A stable internet connection is required.
As a Customer Support Specialist, you will work directly with HubSpot customers across all product lines and communication channels. Partnering with customers to resolve issues and to help them effectively use HubSpot tools, you will deliver a human‑centered, consultative support experience that solves roadblocks and helps customers achieve their key business outcomes.
In This Role, You Will
- Communicate with customers via phone, live chat, and e‑mail to effectively resolve issues.
- Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and get customers back on track quickly.
- Identify and dia...