Customer Support Specialist

We’re hiring our first dedicated Customer Support Specialist to own frontline customer support and help us scale by standing up a world‑class customer experience and support function. This is a foundational hire: you’ll spend most of your time providing high‑quality resolutions to inbound customer requests, triaging contextual requests to the appropriate account manager, and generating and acting on ideas to improve our customer experience and support processes and tools.

This role is ideal for someone who’s tech and AI‑savvy and customer‑obsessed. The north star is simple: make customers feel taken care of, and make support faster and more reliable as volume grows.

What You’ll Do

• Own inbound support coverage: Respond to customer messages and tickets throughout the core work day with speed, clarity, and empathy
• Triage and prioritize: Identify what’s urgent vs. routine, route/escalate appropriately, and keep customers informed w...