Job Description
**Hybrid / Remote | Full-Time | US Time Zones (or EU Evening Shifts Required)**
We’re growing our Customer Support function and looking for a highly skilled **Customer Support Specialist** to join our team. This is a mid-senior level role for someone who thrives in a fast-paced environment, communicates clearly, and delivers high-quality support while partnering closely with Sales, Tech, Product, and Operations.
As one of the early members of our Support team, you’ll help shape the daily customer experience, resolve complex issues, and contribute to the improvement of processes, documentation, and collaboration across the company. If you’re proactive, resourceful, and passionate about helping customers succeed - we’d love to meet you.
**What You’ll Do**
**Provide High-Quality Customer Support**
- Resolve a mix of technical, product, and account-related issues with accuracy and empathy.
- Deliver timely, friendly responses that meet or exceed internal SLAs.
- Proact...
We’re growing our Customer Support function and looking for a highly skilled **Customer Support Specialist** to join our team. This is a mid-senior level role for someone who thrives in a fast-paced environment, communicates clearly, and delivers high-quality support while partnering closely with Sales, Tech, Product, and Operations.
As one of the early members of our Support team, you’ll help shape the daily customer experience, resolve complex issues, and contribute to the improvement of processes, documentation, and collaboration across the company. If you’re proactive, resourceful, and passionate about helping customers succeed - we’d love to meet you.
**What You’ll Do**
**Provide High-Quality Customer Support**
- Resolve a mix of technical, product, and account-related issues with accuracy and empathy.
- Deliver timely, friendly responses that meet or exceed internal SLAs.
- Proact...