Nagra Kudelski Group
Customer Support Specialist
Job Description
**Job Title**: Customer Support Specialist (RecovR)
**Location**: Monterrey, MX
Nagra-Kudelski Group is looking for a Customer Support Specialist to join our Support Center team. This team member will support Kudelski IoT (RecovR) clients in North America to continue operating at their optimal level. With Kudelski’s RecovR product, automotive dealers can easily find inventory, increase operational efficiency, and create an F&I revenue stream through our 2-in-1 loT management and consumer vehicle recovery offering. Our solution hits the sweet spot of today’s car dealer needs by increasing operational efficiency, driving sales process efficiency, theft recovery, and F&I profit.
**Responsibilities**:
- Act as first contact regarding incident and problem management (technical) while effectively managing the customer’s expectations
- Contact customer on issues and concerns regarding any assigned service order and work to resolve any challenges customer may have to the custome...
**Location**: Monterrey, MX
Nagra-Kudelski Group is looking for a Customer Support Specialist to join our Support Center team. This team member will support Kudelski IoT (RecovR) clients in North America to continue operating at their optimal level. With Kudelski’s RecovR product, automotive dealers can easily find inventory, increase operational efficiency, and create an F&I revenue stream through our 2-in-1 loT management and consumer vehicle recovery offering. Our solution hits the sweet spot of today’s car dealer needs by increasing operational efficiency, driving sales process efficiency, theft recovery, and F&I profit.
**Responsibilities**:
- Act as first contact regarding incident and problem management (technical) while effectively managing the customer’s expectations
- Contact customer on issues and concerns regarding any assigned service order and work to resolve any challenges customer may have to the custome...