Customer Support Specialist
Job Description
About the role
Samsara is looking for growth‑minded, results‑driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. Candidates will demonstrate a strong ability to communicate account statuses and manage requests to serve the diverse customer base ranging from commercial transportation to oil and gas companies, to large‑scale food producers. The ideal candidate has experience in a customer support role in a multi‑channel contact center environment, and will assist customers in troubleshooting account issues, providing documentation, and handling escalations via phone, chat, and email.
This is a remote position open to candidates based in Mexico City and Metropolitan area. Relocation assistance will not be provided for this role.