Customer Support Specialist

Customer Support Specialist (CRM, Case Management, Billing Support) – Remote | U.S. Hours

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Customer Support Specialist to own customer cases, resolve issues quickly, and deliver a high-quality support experience.

This is not just responding to tickets — you will:

• Manage cases end-to-end
• Coordinate across teams
• Solve problems at the root
• Keep customers informed throughout

If you’re someone who follows through until the issue is fully resolved — this role fits.

What You’ll Own

Case Management & CRM Ownership

• Create and manage cases in Salesforce
• Maintain clean, structured, and accurate records...