Think Huge
Customer Support Specialist
Job Description
Full time - Fully remote
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The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Primary Responsibilities:
- Experience and working knowledge in the Hosting/Cloud world (KVM Virtualization both Windows and Linux).
- Experience with WHMCS, SolusVM and Freshdesk/Freshchat is a plus
- A thorough understanding of every product through sporadic testing and regular communication with the support and infrastructure team
- Ongoing live chat support
- Ongoing email & ticket support
- Fortnightly company meetings
- Knowledge in the handling of VMS, VPS and WHMCS .
- Experience in support desk position
- Identifying and notifying bugs to the rest of the technical team
- Engaging with customers through live chat and using the information to...