Paramount Commerce
Customer Support Specialist for Overnight Shifts
Job Description
Support Paramount Commerce's clients as a Customer Support Specialist during overnight hours. Deliver outstanding care through digital channels for Business Customers and their Consumers.
As part of an expanding team in Toronto, this role is ideal for those who thrive in quiet, focused environments while working late night shifts from 12am to 8:30am EST. Collaboration and problem-solving are vital as you assist customers and document all interactions. Use your customer support skills to help shape the future of fintech.
Key Responsibilities:
• Engage with customers across chat and email support
• Maintain thorough documentation of customer issues
• Collaborate internally to resolve inquiries efficiently
• Monitor accounts to prevent potential fraud
• Share ideas for process enhancements and service delivery
Requirements:
• At least 2 years of customer support experience
• Exceptional written and verbal com...
As part of an expanding team in Toronto, this role is ideal for those who thrive in quiet, focused environments while working late night shifts from 12am to 8:30am EST. Collaboration and problem-solving are vital as you assist customers and document all interactions. Use your customer support skills to help shape the future of fintech.
Key Responsibilities:
• Engage with customers across chat and email support
• Maintain thorough documentation of customer issues
• Collaborate internally to resolve inquiries efficiently
• Monitor accounts to prevent potential fraud
• Share ideas for process enhancements and service delivery
Requirements:
• At least 2 years of customer support experience
• Exceptional written and verbal com...